eks_relay/tests/ticketService.test.ts

import { test } from 'node:test';
import assert from 'node:assert/strict';
import { applyTestConfig } from './helpers/testConfig.js';
import { formatTicketNumber, isTicketMode } from '../src/domain/ticketService.js';

test('ticket numbers use the EKS-YYYYMMDD-<conversationId> format', () => {
  applyTestConfig();
  const n = formatTicketNumber(1311, new Date(Date.UTC(2026, 7, 20, 9, 0, 0)));
  assert.equal(n, 'EKS-20260820-1311');
});

test('the ticket prefix is configurable', () => {
  applyTestConfig({ TICKET_NUMBER_PREFIX: 'SUP' });
  assert.equal(formatTicketNumber(7, new Date(Date.UTC(2026, 0, 2))), 'SUP-20260102-7');
});

test('the ticket label puts a conversation in manual mode', () => {
  applyTestConfig();
  assert.equal(isTicketMode({ labels: ['ticket'] }), true);
  assert.equal(isTicketMode({ labels: ['vip'] }), false);
});

test('handoff=true puts a conversation in manual mode', () => {
  applyTestConfig();
  assert.equal(isTicketMode({ custom_attributes: { handoff: true } }), true);
  assert.equal(isTicketMode({ custom_attributes: { handoff: 'true' } }), true);
  assert.equal(isTicketMode({ custom_attributes: { handoff: false } }), false);
});

test('a real ticket_number puts a conversation in manual mode, "0" does not', () => {
  applyTestConfig();
  assert.equal(isTicketMode({ custom_attributes: { ticket_number: 'EKS-20260820-1311' } }), true);
  assert.equal(isTicketMode({ custom_attributes: { ticket_number: '0' } }), false);
  assert.equal(isTicketMode({ custom_attributes: { ticket_number: '' } }), false);
});

test('an empty conversation is not in manual mode', () => {
  applyTestConfig();
  assert.equal(isTicketMode({}), false);
});